Refund policy

At Persaura, all our jewellery pieces go through strict quality checks before dispatch to ensure you receive products of the highest standard.

Due to the delicate and hygienic nature of jewellery, we follow a strict no-return policy, with limited exceptions.

No Return Policy

We do not accept returns or refunds for:

  • Change of mind
  • Incorrect product selection by the customer
  • Minor color or design variations
  • Delay in delivery caused by courier partners

All sales are considered final.

Non-Returnable Items

·        Custom-made or personalized Jewellery.

·        Goodbye sale or clearance products.

Exceptions (Damaged / Wrong Product Only)

A return or replacement will only be considered if:

  • You receive a damaged, defective, or incorrect product
  • You report the issue within 24 hours of delivery
  • You provide a complete unboxing video (mandatory, without cuts) clearly showing the issue

⚠️ Without a proper unboxing video, no claims will be accepted under any circumstances.

Resolution Process

If your claim is approved:

  • We will offer one-time replacement only
  • No refunds will be issued

If the same product is unavailable, Persaura may offer:

  • Store credit, or
  • Replacement with a product of equal value

 Non-Eligible Cases

Claims will be rejected if:

  • The product has been used, worn, or tampered with
  • Request is raised after 24 hours of delivery
  • Packaging is missing or damaged
  • Damage is caused due to improper handling,  perfume, or chemicals

Return Shipping

  • If approved, customers must ship the product back within 7-10 days
  • Reverse pickup may not be available in all locations

Anti-Tarnish Disclaimer

Our jewellery is crafted using premium anti-tarnish materials, but longevity depends on usage and care.

  • Tarnishing due to chemicals, or improper storage is not considered a manufacturing defect

Order Cancellation

  • Orders once placed cannot be cancelled or modified

Contact Us

For genuine concerns, contact us at:

📧 Email: [care@persaura.com]
📱 Instagram: @persaura.official

We aim to respond within 24–48 hours.

By placing an order with Persaura, you agree to all the terms mentioned above.